TFChat User Manual
From authorizing a shop to AI-powered auto-reply: how every feature works, where to find it, and how to troubleshoot.
Getting started
- What TFChat isTFChat is an intelligent customer-service workbench for cross-border sellers: it pulls buyer messages from several platforms and several shops into one place, where AI and humans work side by side.
- Sign up and sign inOpen an account with phone or email verification. Whoever registers becomes the main account and can create operator seats for the team.
- Authorize your first shopAuthorization is the only way a shop enters TFChat. After one official OAuth flow, messages, products and orders start flowing on their own.
- A tour of the interfaceOne minute to recognize everything: top bar, sidebar, the workbench tabs, and the Assistant flyout menu.
Daily reception
- Conversation workbenchThis is where reception happens: conversation list on the left, chat window in the middle, buyer and product context on the right.
- One-click translationTranslate the buyer's words into your language and your reply into theirs. Translation is entirely free: it consumes no credit and never appears in the cost report.
- Quick repliesStore the phrases you use most and send them in one click. There are two libraries — personal and team — and each phrase can be limited to certain shops.
- Buyer profile and conversation productThe panel on the right answers who this buyer is, what they are looking at and what they have bought — the same material the AI reads.
- To-do queueIt lifts the conversations a machine cannot settle out of the message stream, so nothing important drowns.
Reception automation
- AI automatic repliesThe AI combines the recent conversation, the buyer's order profile, the conversation product and shop best sellers, writes a reply and sends it — then steps aside as soon as a human takes over.
- Basic reception: welcome, timeout and follow inviteThree automations that work without any AI: greet buyers on arrival, follow up when someone has waited too long, and send a follow invite in one click. All free, none consuming AI credit.
- To-do rulesRules decide when a to-do is created. Seven ship ready to use, and you can add your own.
Products and orders
Account and team
- Managing shopsNew authorization, reauthorization, renaming and deletion all live on this page.
- Team and operator seatsThe main account creates operator seats for the team and decides which shops each one can reach. Operators cannot register themselves.
- Profile and account securityDisplay name, phone and email changes and password changes all live in Profile. Every sensitive action asks for verification.