What TFChat is
TFChat is an intelligent customer-service workbench for cross-border sellers: it pulls buyer messages from several platforms and several shops into one place, where AI and humans work side by side.
The problem it solves
A cross-border seller's conversations are scattered: one seller center for Shopee, another for TikTok Shop, another for Mercado Libre — across time zones and languages. TFChat gathers them into a single workbench and puts the buyer profile, the product in question and the order history right next to the chat, so an agent (or the AI) can answer at a glance.
- One inbox: conversations from every shop and channel in one list; replies go back to the original platform;
- AI on duty: 24/7 automatic answers that go quiet the moment a human steps in;
- No language barrier: translate the buyer's message and your reply in one click;
- Under control: a main account plus operator seats, permissions per shop, and unauthorized access blocked outright.
Supported channels
| Channel | Chat | Products | Orders | Notes |
|---|---|---|---|---|
| Shopee | Yes | Yes | Yes | First channel, most complete coverage |
| TikTok Shop | Yes | Yes | Yes | Platform limit: no emoji, no video |
| Mercado Libre | Yes | Yes | Yes | Two conversation systems: order messages and listing questions |
| Lazada | Planned | — | — | Not available yet |
Mercado Libre splits buyer contact in two: messages are tied to an order and accept free text and images; questions are tied to a listing, allow one question and one answer, and sending posts the answer for good — you only get one shot. The workbench merges both into the same list and labels the source.
Three steps to start
- Create an account by phone or email — see Sign up and sign in;
- Authorize a shop with one OAuth flow — see Authorize your first shop;
- Start replying — messages sync in automatically; see Conversation workbench.
Every new account gets R$50 of credit on sign-up, so you can try AI replies without topping up.